Booking...
To enquire about lessons or to book a place for your child with Swimstart please email us at admin@swimstart.org . When enquiring please confirm your child's name, age and whether they have had lessons before. Please also suggest the best day and time for lessons, we will endeavour to offer you a suitable place. We will reply to your enquiry on the next working day. Paperwork etc will be sent out or emailed once a place has been booked.
Booking Conditions... - Parents of children from birth to 4 years must stay in the building at all times. If your child is 5 years old or over and a pool attendant is present, it is not compulsory to stay on the premises. However, if we do need to evacuate the building your child may be distressed.
- We cannot give refunds for lessons unattended due to illness/holiday. However if your child is unable to attend due to a long-term illness, a refund may be given provided someone else can fill the place. Refunds and credits will only be considered in exceptional circumstances.
- At the end of each lesson the children have a short playtime, during this time children waiting for the next class get into the pool - (this avoids over crowding in the changing room and shower area). If you need to speak to the instructor this is the best time to do so - please avoid speaking to the instructor during the lesson unless absolutely necessary. Members of the Swimstart team make regular visits to each lesson during the course ~ if you need to speak to someone, please contact Joanne Conway on 01535 657854 or Joanne Munt on 01535 213257 or email info@swimstart.org
- Near the end of each course you will be given the opportunity to book for the next term's course. Places not paid for by the due date will be given to children on the waiting list.
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